Refund & Cancellation Policy

1. Overview

At Skilzu, we strive to provide high-quality educational content and ensure customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions under which refunds may be granted for course purchases made through our platform.

By purchasing a course on Skilzu, you agree to the terms of this Refund & Cancellation Policy. Please read this policy carefully before making a purchase.

2. Refund Eligibility

2.1 Refund Timeframe

• Refund requests must be submitted within 30 days from the date of purchase
• Refund requests submitted after 30 days will not be considered
• The refund period is calculated from the date of successful payment completion

2.2 Eligible Refund Reasons

Refunds may be granted in the following circumstances:

• Technical Issues: If you are unable to access the course content due to platform technical issues that persist for more than 48 hours
• Course Content Mismatch: If the course content significantly differs from the course description and learning objectives
• Duplicate Purchase: If you accidentally purchased the same course twice
• Payment Error: If there was an error in the payment processing that resulted in incorrect charges
• Course Cancellation: If a course is cancelled by the instructor or removed from the platform before completion

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Free courses
• Courses that have been completed (more than 80% of content accessed)
• Courses purchased more than 30 days ago
• Refund requests due to change of mind after accessing course content
• Refund requests due to personal circumstances unrelated to the course
• Certificates or credentials issued upon course completion

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Skilzu account
2. Navigate to your purchase history or course details
3. Click on "Request Refund" for the course you wish to refund
4. Fill out the refund request form with the following information:
   • Order number or transaction ID
   • Reason for refund request
   • Supporting details or documentation (if applicable)
5. Submit your refund request

Alternatively, you can contact our support team directly at support@skilzu.com with your order details and refund request.

3.2 Refund Review Process

• All refund requests are reviewed by our support team
• Review typically takes 2-5 business days
• We may contact you for additional information or clarification
• You will receive an email notification regarding the status of your refund request

3.3 Refund Approval

If your refund request is approved:

• You will receive a confirmation email
• Your course access will be revoked
• The refund will be processed to your original payment method
• Refunds are typically processed within 7-14 business days after approval

4. Refund Processing Time

Once your refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: 7-14 business days
• UPI: 5-7 business days
• Net Banking: 7-14 business days
• Wallets: 3-5 business days

Please note that the actual time may vary depending on your bank or payment provider. If you do not receive your refund within the specified timeframe, please contact us at support@skilzu.com.

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have accessed less than 20% of the course content, you may be eligible for a full refund
• If you have accessed 20-50% of the course content, you may be eligible for a 50% refund
• If you have accessed more than 50% of the course content, refunds are typically not granted
• Partial refunds are subject to review and approval by our support team

6. Cancellation Policy

6.1 Course Cancellation by Instructor

If an instructor cancels or removes a course from the platform:

• All enrolled students will be notified via email
• Full refunds will be automatically processed within 7-14 business days
• No action is required from students in such cases

6.2 Account Cancellation

Cancelling your Skilzu account does not automatically entitle you to refunds for purchased courses. Course access may be retained based on our data retention policies. For account cancellation requests, please contact our support team.

7. Disputes and Appeals

If your refund request is denied and you believe it was incorrectly rejected, you may:

• Submit an appeal by contacting our support team with additional information
• Provide supporting documentation or evidence for your refund request
• Request a review by our management team for exceptional circumstances

All appeals will be reviewed within 5-7 business days, and you will be notified of the final decision.

8. Contact Information

For refund requests, questions, or concerns regarding this policy, please contact us:

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Governing Law

This Refund & Cancellation Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.